I came home from work and discovered UPS had delivered my Best Buy gift card. I now have a brand new laptop. Although a bit smaller, the screen is brighter making it comfortable on my eyes.. Nothing is perfect though as I even at times had to hold my '17 up close for better viewing. The keyboard is also smaller and the layout different, but with a little practice, I should be typing (read blogging) like a pro.
So far, it looks like a well built computer.
Yes, I did purchase the extended warranty.
Showing posts with label Best Buy. Show all posts
Showing posts with label Best Buy. Show all posts
Monday, March 3, 2008
Wednesday, February 27, 2008
Computer Woes (What I learned from Best Buy)
So what did I learn from all this? Several lessons really.
1. Companies must be kept accountable. That is why I named Best Buy. This wasn't meant as slander. I appreciate the assistance the executives gave, but why did I have to climb their corporate ladder? Why did I have to employ the help of a local news station?
2. Sometimes it's necessary to take a stand. Folks it's simple. There are times in life when one must stand up for one's self. Maybe nothing will be done, but you don't know until you try. Whether it's an unnecessary river tax, amnesty for illegal aliens, or a company giving a customer the run-around on a defective computer, the powers-that-be sometimes want us simpletons to shut up. Only by raising a little h-e-double-hockey-sticks will those in authority be held accountable. Oh, yeah, and the more who raise said hockey sticks the merrier.
3. Don't waste time on those who can't help and pick your battles. During this ordeal, some words or actions said or did by Best Buy, I just let go. Stand your ground when you know it will help, and if somebody can't help you, go to the person who will. That's why WW and I enlisted the help of Channel II.
4. Don't be afraid to ask for what you feel you deserve. When I talked to the executive, his first offer was not enough to fully compensate for a similar laptop. Had I not asked, I would not have gotten the amount I ended up getting. I'll say it again. You won't know what you'll get if you don't ask. Remember, all they can say is 'no".
5. Know when to accept. Or, know when to say when. As much as I wanted a cool, '17 Blue Ray playing computer, the fact was I was not going to get one. Truth is, I shouldn't have as I did not buy a laptop that expensive. Be fair but be firm, and learn to figure out when you have a good deal and accept. By the way the BB executive spoke ("Letting me know I could pay for any difference in the computer costs") was a big enough hint for me. Oh, FYI, the offer he gave me WAS generous. It was enough to cover the cost of the computer and extended warranty.
Thank You Channel II in helping me get this issue resolved.
1. Companies must be kept accountable. That is why I named Best Buy. This wasn't meant as slander. I appreciate the assistance the executives gave, but why did I have to climb their corporate ladder? Why did I have to employ the help of a local news station?
2. Sometimes it's necessary to take a stand. Folks it's simple. There are times in life when one must stand up for one's self. Maybe nothing will be done, but you don't know until you try. Whether it's an unnecessary river tax, amnesty for illegal aliens, or a company giving a customer the run-around on a defective computer, the powers-that-be sometimes want us simpletons to shut up. Only by raising a little h-e-double-hockey-sticks will those in authority be held accountable. Oh, yeah, and the more who raise said hockey sticks the merrier.
3. Don't waste time on those who can't help and pick your battles. During this ordeal, some words or actions said or did by Best Buy, I just let go. Stand your ground when you know it will help, and if somebody can't help you, go to the person who will. That's why WW and I enlisted the help of Channel II.
4. Don't be afraid to ask for what you feel you deserve. When I talked to the executive, his first offer was not enough to fully compensate for a similar laptop. Had I not asked, I would not have gotten the amount I ended up getting. I'll say it again. You won't know what you'll get if you don't ask. Remember, all they can say is 'no".
5. Know when to accept. Or, know when to say when. As much as I wanted a cool, '17 Blue Ray playing computer, the fact was I was not going to get one. Truth is, I shouldn't have as I did not buy a laptop that expensive. Be fair but be firm, and learn to figure out when you have a good deal and accept. By the way the BB executive spoke ("Letting me know I could pay for any difference in the computer costs") was a big enough hint for me. Oh, FYI, the offer he gave me WAS generous. It was enough to cover the cost of the computer and extended warranty.
Thank You Channel II in helping me get this issue resolved.
Tuesday, February 26, 2008
Computer Woes (Dealing with Best Buy) Pt 1
I haven’t posted in a while because my hard drive crashed for the second time in three months. Here's what happened.
During the last six months, I have replaced my computer twice and the hard drive crashed on the third computer two times.
Because I purchased an extended warranty, Best Buy repaired my computer free of charge. The silver lining (I’ll give credit where it’s due) was my hard drive. BB has a policy of replacing either like for like or if one is not available, they will upgrade, NEVER downgrade. I went from a 160 GB to 250GB.
Because I purchased an obvious lemon, I asked management that an exception to the no-returns-on-computers-after-fourteen-days be made. Neither the store nor district managers would comply. The district manager told me all necessary exceptions have been made and BB would just continue to fix my PC. When I asked to speak to someone in higher authority, his response: "Our executives don't talk to customers."
When WW heard this, she fired off a complaint to Channel 2’s Problem Solvers who interviewed me on camera. Shortly thereafter, a Best Buy executive called asking if I would pick up my computer. If I wasn't happy with the work completed, he would see about getting me a replacement. I wasn't satisfied because I was given a much smaller hard drive. After relaying the info to the BB exec, he agreed to replace my computer, plus a new extended warranty, PLUS, a little extra for sales tax.
During the last six months, I have replaced my computer twice and the hard drive crashed on the third computer two times.
Because I purchased an extended warranty, Best Buy repaired my computer free of charge. The silver lining (I’ll give credit where it’s due) was my hard drive. BB has a policy of replacing either like for like or if one is not available, they will upgrade, NEVER downgrade. I went from a 160 GB to 250GB.
Because I purchased an obvious lemon, I asked management that an exception to the no-returns-on-computers-after-fourteen-days be made. Neither the store nor district managers would comply. The district manager told me all necessary exceptions have been made and BB would just continue to fix my PC. When I asked to speak to someone in higher authority, his response: "Our executives don't talk to customers."
When WW heard this, she fired off a complaint to Channel 2’s Problem Solvers who interviewed me on camera. Shortly thereafter, a Best Buy executive called asking if I would pick up my computer. If I wasn't happy with the work completed, he would see about getting me a replacement. I wasn't satisfied because I was given a much smaller hard drive. After relaying the info to the BB exec, he agreed to replace my computer, plus a new extended warranty, PLUS, a little extra for sales tax.
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